Engro Polymer believes in keeping customer
needs as our primary focus as they define
the reason for our existence. We shall
endeavor to meet or exceed customer
expectations for both product quality and
product related services.
In this regard we shall set specific
measurable targets and maintain a system to
record our performance against these
targets. The company shall also develop and
maintain a system of tracking customer's
feedback on our products and services and
will take the necessary corrective action
required as a result of this feedback. The
results of the company’s performance against
the internally set parameters for product
quality and services as well as the
customer's feedback will be shared with the
employees and the board regularly.
We shall train employees to equip them with
the right skills and attitude to meet and
exceed customer expectations. The company
shall invest in the technology required to
produce the product and deliver the service
that meets our customer satisfaction
objectives.
